Customers of Maria Fiorista that order flowers from mariafiorista.com, or any other subsidiary website, agree to the following terms and conditions. Maria Fiorista is entitled to change these terms and conditions at their own discretion.

Flower Delivery

Maria Fiorista offers a same day flower delivery service throughout Italy, our standard delivery starts at €15. However, this fee may go up dependent on where you want the flowers delivered in relation to where our member florists are located. If extra delivery is required, Maria Fiorista will normally cover up to a certain amount, you will be contacted to discuss the extra delivery cost.

Whilst we do not guarantee times for delivery we do attempt to get flowers delivered within a reasonable timeframe. That is, flowers ordered the day before the delivery date will usually be delivered on the morning of the following day.

Please be aware that these times may vary if your order falls outside of a regular delivery area, or special occasions like Valentine’s Day, International Womens day, Mother’s Day, or Christmas Day. On these special occasions extra delivery costs may be incurred.

Substitution Policy

At times Flowers or Plants may require substitution when they are not available or when they are out of season. This applies to both local and imported flowers & plants.The colours shown online will be used if at all possible otherwise we will replace them with other kinds of flowers or plants of equal or greater value.

If you have ordered flowers that are going to lots or rural addresses Maria Fiorista cannot guarantee that your flowers will get delivered.

When the product has been delivered by our trusted courier network, it is then the responsibility of the recipient to care for their products.

Maria Fiorista does not guarantee delivery times.

Whilst Maria Fiorista does offer same day delivery of flowers to all parts of Europe & the UK there are some situations or exceptions where this may not be possible. This may include, but not necessarily limited to the following reasons:

  • Maria Fiorista has been provided with an incorrect address
  • There is nobody at the address the courier believes that there is a risk of theft or damage to the flowers – for example, no shade to leave flowers in
  • The recipients contact number is incorrect
  • Delivery Times – Metropolitan & Large Regional Areas

Maria Fiorista offers a same day delivery flower service. If you order before 1pm the day you want them delivered, Maria Fiorista guarantees that your flowers will be delivered that day.(The recipient must be available for the acceptance of the delivery unless otherwise agreed by both parties.)

Country

Maria Fiorista cannot guarantee orders will be delivered, same day, to rural areas. Those flower orders that cannot be delivered same day, will be delivered the following day.

Extra delivery charges will apply or exceptions to same day delivery when:

  • A delivery for flowers falls out of our usual network of florists
  • Our couriers have attempted to deliver flowers but were not able to leave them, or the wrong address was given by the sender, ending up with a second delivery
  • Incomplete or incorrect recipients number was given
  • Our courier deems that there is a security risk to leaving flowers, be it animals, no shade, or theft
  • Confirmation Of Order

Once an order has been placed with Maria Fiorista it is the responsibility of the customer to ensure the details given are correct, this can be done with the order confirmation email sent, or by logging into your account. This order confirmation also becomes a tax invoice.

Order Cancellations & Changes

Whilst we do offer a same day delivery service of flowers we do expect that if you need to change details within an order you do so within a reasonable time frame.

Order cancellations will only be accepted if the order has not left the member florists business address.

Payment Options

Maria Fiorista accept payment by Visa, Mastercard, Amex and PayPal
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Maria Fiorista requires that customers pay a reasonable surcharge for paying with credit cards and PayPal. Those surcharges are as follows:

• Visa 2.5%
• Mastercard 2.5%
• PayPal 2.5%

The surcharges are also viewable during the purchase process.

POLICY ON COMPANY LIABILITY

You are bound to the Terms once you enter the Website and use the Company services. The Company will not be held liable for loss resulting from the following: (a) failure to abide by the Company’s laws and procedures; (b) incorrect use of the Company’s products, and (c) inappropriate use of the Company’s services. In addition, the Company is not liable for any impairment of and delay in delivering services due to acts of God, acts of war, labour disruptions, acts of terrorism, or any cause beyond the control of the Company.

ACCEPTANCE OF AGREEMENT

These Terms and the contract between you and Maria Fiorista should be construed and governed in accordance to the European laws. Any disputes between you and the Company shall be under the jurisdiction of the European courts.

You agree to accept these Terms as a binding agreement between you and Maria Fiorista regarding the use of all its content and services in the Website.